8 (800) 600 16 17 Free hotline in Russia
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8 (800) 600 16 17 Free hotline in Russia

Rules and conditions for rendering legal services

Data on the legal entity providing services

Name of organization: LLC "LF" SHIELD AND SWORD "- Limited Liability Company" Law Company "Shield and Sword".

Postal and legal address: 420107, Russia, Kazan, Ostrovskogo 87, office №519

Bank details:

BANK OFFICE PJSC "FC OTKRYTIE"

S/a № 40702810207500001411

C/a № 30101810845250000999

BIC: 044525999

INN BANK: 7706092528

Gearbox: 770501001

OGRN: 1027739019208

Contact phone: 8 (800) 600 16 17 (free hot line).

Email: info@chargebacker.ru

Description and cost of legal services for the return of funds under the "chargeback" program

Service for the return of funds under the " chargeback " program is the procedure for challenging money transfers by the issuing bank (the bank that issued and maintains the customer's bank card), stipulated by the Visa International Payment System, MasterCard (Maestro). With a positive result of challenging a money transfer by the issuing bank, the amount of payment without an additional order from the recipient (acquirer bank) is debited from the latter and returned to the payer.

LLC "LF" SHIELD AND SWORD" provides legal services for the return of customer funds on the basis of a contract concluded with the customer and the terms of reference for the "chargeback" program for non-cash items paid for goods or services.

The cost of providing legal services for the return of funds under the "chargeback" program depends on the chosen tariff plan. The company LLC "LF" SHIELD AND SWORD "offers 4 tariff plans for its customers:

  • "Trader". One-time payment - 24,900 Russian rubles * + 30% ** of the amount of money returned to the client card. The list of services for the "Trader" plan:
    • full support of the case;
    • support and advices 24/7;
    • the provision of a personal manager.
  • "Investor". One-time payment - 31 500 Russian rubles * + 25% ** of the amount of money returned to the client's card.
    The list of services under the "Investor" plan:
    • full support of the case;
    • support and advices 24/7;
    • provision of a personal manager;
    • a link to the direct access to an online video camera located in the Department of Guest Relations of LF "SHIELD AND SWORD".
  • "Strategist". One-time payment - 39,900 Russian rubles * + 20% ** of the amount of money returned to the client card.
    The list of services for the "Strategy" plan:
    • full support of the case;
    • support and advices 24/7;
    • provision of a personal manager;
    • a link to the direct access to an online video camera located in the Department of Guest Relations of LF "SHIELD AND SWORD";
    • collecting and sending documents to the bank for 72 hours after signing the contract and conducting payment for the provision of services.
  • "A priority". One-time payment - 64,900 Russian rubles * + 15% ** of the amount of money returned to the client card.
    The list of services for the "Priority" plan:
    • full support of the case;
    • support and advices 24/7
    • provision of a personal manager;
    • drafting of the application for Chargeback by the general director of the company;
    • a link to the direct access to an online video camera located in the Department of Guest Relations of LF "SHIELD AND SWORD";
    • collection and sending of documents to the bank 24 hours after the signing of the contract and payment for the provision of services;
    • priority in the preparation and sending of documentation for the protests of transactions, as well as the provision of consulting and information services.

* The amount without 20% discount provided within 3 days from the receipt of the offer from the company LLC "LF" SHIELD AND SWORD ".

** The percentage is paid after the successful completion of the case. The percentage is indicated without discount provided within 3 days from the receipt of the offer from the company LLC "LF" SHIELD AND SWORD "

Rules and conditions for the provision of legal services under the "Cchargeback" program

LLC "LF" SHIELD AND SWORD ", in accordance with the concluded contract on the instructions of the customer, provides legal services for the return of his money under the" chargeback "program for paid goods (services) by a non-cash transaction.

The legal services provided under the "chargeback" program include 2 parts:

  • Drafting and sending documentation for protesting transactions. This part includes:
    • Conducting an analysis of documents provided by the customer.
    • Determination and formation of a legal position in the case for compiling the necessary documentation.
    • Implementation of collection and formation of evidence base.
    • Drafting an application for protesting transactions in the form of a bank or a payment system.
    • Drafting of the application in free form with a description of the reason for challenging transactions according to the rules of international payment systems Visa International and MasterCard.
    • If necessary, drawing up secondary documents when the bank refuses to conduct a protest against transactions.
    • Drawing up a claim to the customer's bank and a complaint to the Central Bank of the Russian Federation in case of flagrant violations of the rules of the IPS Visa International and MasterCard and denial of further investigation.
    • Carrying out correspondence with the bank, providing the necessary documents.
    • Conducting correspondence with the seller / sales point, providing the necessary documents.
    • If necessary, to expedite consideration of the case, drafting requests to the supervisory authorities and financial regulators.
    • In case of violation of the established terms for consideration of the customer's request by the bank, drawing up and sending additional documents.
  • Provision of consulting and information services in the framework of the "chargeback" program.
    This part includes:
    • Providing instructions to the customer on negotiations with third parties, including with banks and the seller / sales point.
    • Transfer to the customer information received from third parties, including from the bank and the seller / outlet.
    • Informing the client about sending documents to the address of the seller / outlet.
    • Informing the customer about sending documents to the bank.
    • Monthly informing the customer about the timing of the case.

A package of documents for protesting transactions under the "chargeback" program is drawn up and forwarded to the bank by the employee of LF "SHIELD AND SWORD" up to three refusals by the Bank / Payment system on the account in consideration of the application for a refund.

Consultation of the client is carried out until the return of the disputed transactions to the customer or the refusal of the bank / payment system for the third time in the account in the application for a refund, whichever comes first.

Description of procedures and methods of ordering, paying, receiving, returning services

To order legal services of LF "SHIELD AND SWORD" for returning money under the "chargeback" program, you can call 8 (800) 500-30-25, or leave an application on the website chargebacker.ru and place an order when talking with the manager.

The achievement of an agreement on the organization of the procedure for the return of customer funds under the "chargeback" program and the provision of consulting services is confirmed by the signing of the contract and the terms of reference provided by the contractor.

Payment for legal services of LF "SHIELD AND SWORD" for the return of funds under the "chargeback" program for goods or services paid for by non-cash way is made through bank details specified in the contract provided by the contractor. Or payment online through a bank payment card on the site chargebacker.ru

The services are considered rendered from the moment of return of the disputed transactions to the customer or the refusal of the bank / payment system for the third time in the account in consideration of the application for the return of funds, whichever comes first.

The return of the service is made within 15 days, if during this time the legal company "SHIELD AND SWORD" did not submit an initial application for the chargeback to the bank.

The procedure and conditions for refusing the service and refunding funds

The refusal to provide the service is made by the termination of the contract on the initiative of the customer or the executor by notification in writing for 30 days.

Upon termination of the signed contract at the initiative of the performer, the customer is returned the full cost of services paid by him in accordance with the invoice.

In the event of termination of the contract at the initiative of the customer, no refunds for the paid services are made.

Return of funds for orders online, paid by the card, is made back to the card. The term of transfer of funds is 3-15 days, depending on the issuing bank. The refund can be made on the website in the section "Return of funds".

Conditions and restrictions on the provision of services

The law firm "SHIELD AND SWORD" renders legal services under the "chargeback" program only in cases when the purchase was made directly through a payment card to the address of the seller / outlet.

Legal services for the return of funds under the "chargeback" program are NOT provided if:

  • The purchase was made by bank transfer, swift transfer, through Qiwi payment systems, etc.
  • The amount of damage is less than 100,000 Russian rubles.
  • From the moment of payment by the customer, more than 540 days have passed to the seller / sales point.
  • The customer independently submitted an application for protesting transactions to the bank, and more than 14 days have elapsed since the receipt of the refusal from the bank.

Security measures in Operations using Cards

The payment is made through the authorization server of the Processing Center "Bank office PJSC "FC Otkrytie" using Bank payment cards Visa, MasterCard. The Bank ensures the security of processing confidential data of Cardholders in the Processing Center, taking into account the requirements of the International Payment Card Industry Data Security System (PCI DSS).

To make a payment, you will need to provide the details of your plastic card. The transfer of this information is subject to all necessary security measures. The data will be communicated only to the authorization server "Bank office PJSC "FC Otkrytie" via a secure channel. When choosing the form of payment with the plastic card, the payment for the order is made immediately after its registration. After completing the order on our website, you will need a payment option card, while the system will switch you to the page of the authorization server where you will be asked to enter the plastic card details, after which the authorization of the card will be initiated and you will be automatically moved to our site. The system will notify you of the results of authorization. In case of confirmation of authorization, your order will be automatically executed in accordance with the conditions set by you. In case of refusal of authorization, you will be able to repeat the payment procedure.


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